Customer Satisfaction

Customer Satisfaction Measurement for ISO 9000

For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis.


Merchant: eBooks


Customer Satisfaction Is Worthless, Customer Loyalty Is Priceles

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless


Merchant: Staples


Researching Customer Satisfaction & Loyalty

Researching Customer Satisfaction & Loyalty

Price: $35*
(eBooks)

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Researching Customer Satisfaction and Loyalty is a vital guide to this expanding area. It examines how to research customer satisfaction from both a client and a supplier perspective, and how to get the best results from that research.


Merchant: eBooks


Satisfied Customer

The Satisfied Customer is a clarion call to managers demonstrating the unheralded value of customer satisfaction with surprising statistics.


Merchant: eBooks