Customer Satisfaction
Researching Customer Satisfaction & Loyalty
Researching Customer Satisfaction and Loyalty is a vital guide to this expanding area. It examines how to research customer satisfaction from both a client and a supplier perspective, and how to get the best results from that research.
Merchant: eBooks
Customer Satisfaction Measurement for ISO 9000
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis.
Merchant: eBooks
Rath & Strong`s Six Sigma Leadership Handbook
Sale Price: $94.50*
Retail: $120 (21% off!)
(Overstock Books)
Achieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes.
Merchant: Overstock Books
Customer Service
Sale Price: $99.95*
Retail: $142.79 (30% off!)
(Betty Mills Janitorial Products)
This program emphasized proper customer service, customer turnoffs, and how to make customers feel welcome in general, developing repeat business and customer satisfaction. OSHA Compliant.
Merchant: Betty Mills Janitorial Products
The Customer Delight Principle
Sale Price: $22.85*
Retail: $32.95 (31% off!)
(Overstock Books)
Here's how your company can take customer satisfaction to a new level and reap the profits!The Customer Deli Copyright (C) Muze Inc. 2005. For personal use only. All rights reserved.
Merchant: Overstock Books
Don't Just Relate - Advocate!
Customer advocacy' means becoming a faithful representative of your customers' interests. This book covers the 'pyramid' of customer advocacy: starting with TQM and customer satisfaction initiatives, and moving on to advocacy techniques built on trust.
Merchant: eBooks