Customer Satisfaction
Customer Satisfaction Measurement for ISO 9000
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis.
Merchant: eBooks
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceles
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless
Merchant: Staples
Researching Customer Satisfaction & Loyalty
Researching Customer Satisfaction and Loyalty is a vital guide to this expanding area. It examines how to research customer satisfaction from both a client and a supplier perspective, and how to get the best results from that research.
Merchant: eBooks
Satisfied Customer
The Satisfied Customer is a clarion call to managers demonstrating the unheralded value of customer satisfaction with surprising statistics.
Merchant: eBooks