Client Satisfaction
Researching Customer Satisfaction & Loyalty
Researching Customer Satisfaction and Loyalty is a vital guide to this expanding area. It examines how to research customer satisfaction from both a client and a supplier perspective, and how to get the best results from that research.
Merchant: eBooks
True Professionalism: The Courage to Care About Your People, You
Are technically competent professionals who work long, hard hours "true" professionals, seeking superior quality in their work and striving to provide the best service possible to their clients?
Merchant: eBooks
Working With Agencies
The client/agency relationship is an area fraught with potential problems. Competition in the field has now augmented the necessity to understand the working relationship far more thoroughly to help the client to get better value from the agency.
Merchant: eBooks
Supernova Advisor
The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule.
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The Trusted Advisor
In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of your discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H.
Merchant: eBooks